USB3-HUB7-81X intermittently stops working


#1

Using this hub with a Macbook Pro. Sometimes it stops working–all lights out. After unplugging all cables, including power cable and a/c adapter cable, and reconnecting, still didn’t work. I waited a while disconnected/reconnected again, and now it works. This has happened a couple times before.

Wondering if this is a faulty unit, or if there’s something else to check? Still under warranty.


#2

Hello,

Sorry to hear about this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the hub with some devices attached into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Thanks!


#3