USB3-HUB3ME and windows 8.1

i have a USB3-HUB3ME working well with windows 8.1. Yesterday connect my phone S5 on and after impossible to connect anything else and the lan doesn’t work also.
I try with another computer with windows 7 and working perfectly.
I check in pilot and services can see that the services doesn’t start.
Any help ?

Hi Michel,

Thanks for posting! I see you have also reached out to us directly via our email support system. I am going to work with you directly via email and I will update this thread with any updates that may prove useful later on. Expect a response from me shortly.

Thank you,

Plugable Technologies