Hi - I ordered a new USB3-6950-DP so that my wife could use both DELL U2515H screens from her Lenovo T480 laptop. However - the screens do not light up at all.
- Checked with my machine running windows 10 - and all is fine. So it’s not the adapter, screens or connection.
- Her Lenovo T480 switches to wired internet and shows the plugable device in the ‘display adapter’ part in device manager. So it recognizes the device - just doesn’t show any image.
- It’s an i7 with UHD Graphics 620 - https://www.lenovo.com/us/en/laptops/thinkpad/thinkpad-t-series/ThinkPad-T480/p/22TP2TT4800
Screens stay pitch black. Unfortunately this is a corporate device and she’s not local admin, so my options are pretty limited in terms of reinstalling drivers.
What would you recommend I do - or tell her to relay to the IT department ?