I have two external seagate hard drives. they work on computer when connected to hub alone. When i connect both at same time only one is recognized by computer. Both have own power source. All blue lights on sready .Any suggeations? win 10.
Hello,
Thanks for reaching out to us. I’m sorry for the trouble here, and I’d be glad to help you. I’d like to ask a few questions about your setup to provide you with the best support:
- Which of our USB 2.0 7-port hubs do you have? Would you be able to provide the Amazon order number.
- What make and model of drives are these, and what USB versions?
- What other accessories are plugged into the hub and computer? Are you having trouble with any of these accessories as well?
Again, I am sorry for the trouble here, and I look forward to hearing back from you.
Thank you,
Kevin
Product Owner
Plugable Support
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