Usb won't work

Removed a usb connector and plugged in BCM20702AO. it will not connect

Hi Wendell,

Thanks for your post! I’m sorry if one of our products is not working for you. This product identifier lines up with the chip that we and other’s use in a Bluetooth adapter. I would like to help you troubleshoot.

  1. Could you please send me the Amazon order number for our product? We use these order numbers to track support requests over the lifetime of the device.

  2. Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:

This will generate a folder on your desktop. Please send that folder and order number to with Ticket #234917 and we can take a look!


Derek Nuzum
Plugable Technologies