USB UGA-165 device not found - code 43


#1

USB 2.0 UGA-165 Multi-Display Adapter is not recognized. “One of the devices has malfunctioned…” and “Windows has stopped this device because it has reported problems. (Code 43)” No light. Tried uninstall/reinstall of drivers and a different cable. Connected directly to the PC USB port. No help.


#2

Hi Ernest,

Thank you for posting. We’re very sorry you’re experiencing this problem!

With a code 43, and the unit directly connected to your PC, unfortunately it’s most likely you have a bad unit. We’d like to get a replacement sent to you right away.

Just email your Amazon order number to support@plugable.com so we can look you up, and we’ll get that headed out to you as soon as possible.

Thank you!
Bernie


#3

Just to follow up for the benefit of others - this was, in fact, a bad unit. We sent Ernest a replacement which arrived 4 days later, and he was up and running.


#4

Wow, I couldn’t be happier. This device is exactly what I was looking for. It’s been humming along non-stop since I plugged it in. Thanks!


#5