USB UGA-165 device not found - code 43

USB 2.0 UGA-165 Multi-Display Adapter is not recognized. “One of the devices has malfunctioned…” and “Windows has stopped this device because it has reported problems. (Code 43)” No light. Tried uninstall/reinstall of drivers and a different cable. Connected directly to the PC USB port. No help.

Hi Ernest,

Thank you for posting. We’re very sorry you’re experiencing this problem!

With a code 43, and the unit directly connected to your PC, unfortunately it’s most likely you have a bad unit. We’d like to get a replacement sent to you right away.

Just email your Amazon order number to so we can look you up, and we’ll get that headed out to you as soon as possible.

Thank you!

Just to follow up for the benefit of others - this was, in fact, a bad unit. We sent Ernest a replacement which arrived 4 days later, and he was up and running.

Wow, I couldn’t be happier. This device is exactly what I was looking for. It’s been humming along non-stop since I plugged it in. Thanks!