Can anyone tell me if I must get a driver for the USB 3.0 to HDMI 4K UHD from Intel? If yes do you have the link? Will this adapter work from a Surface Pro 3 (Windows 10) to an HDTV?
Thanks for posting. I’m sorry your adapter isn’t working properly. I’d be happy to help!
I have to begin by apologizing for the length of time between your requests for help and our getting back to you. There was a glitch in our ticketing system that did not alert us to this forum post on 9/5, and your subsequent emails to us directly were associated with that contact so we did not see them as well. I do apologize for the error and beg your pardon, we usually respond in a few hours at most during business hours.
I have responded to your direct emails with instructions for running our PlugDebug diagnostic utility and sending us the file it creates so we can determine the next steps.
Again, I do apologize for the lack of communication and I thank you in advance for the chance to make things right.