usb to gigabit adapter installs but disables xp network connection service


#1

usb 2.0 to gigabitlan does not work with xp - it installs and device magr says working ok and link light green but networks connection does not show it as a network adapter and makes the installed network lan adapter disappear (ie not listed) although it will work. I need to usb adapter to show up to change IP and DNS settings so it will work - I get error messages that maybe the network connection service did not start?


#2

Hi David,

Thanks for posting! We’ll get this figured out.

A couple quick questions:

* Did you install from the included CD or download a specific version? If off the CD, can you try the latest driver, downloaded from http://plugable.com/support/drivers/
* Would you be able to send the text (or a screenshot) of the error messages you’re seeing?

With a successful install of the Plugable USB2-E1000 on XP, device manager and the “Network Connections” folder should look roughly like these screenshots: (our device is the AX88178 based device)

!](https://sslproxy.getsatisfaction.com/sslproxy/SWhAdDNLMG5zdGFuVGlWenmLbJDGd3CABhjZermgcystANA4T6nd0pzV0fSzBRRGOd17A4b8ZLwi6-HESbXI0pMaEdbta0aM1k-_1ecQvu9RBtNqV5zxAo4aCS9TyZFYY1zMR96FDGhmzuK6janZjoDylwDsfJNPPQYkUqHi2SI=.png)](http://s3.amazonaws.com/satisfaction-production/s3_images/394006/xp-e1000-network-folder.png)
!](https://sslproxy.getsatisfaction.com/sslproxy/SWhAdDNLMG5zdGFuVGlWenmLbJDGd3CABhjZermgcystANA4T6nd0pzV0fSzBRRGOd17A4b8ZLwi6-HESbXI0gK943RC9qphJ36k39hTqdRJ0IEgpC8khU-Vk3mwsanNSsjiPYbglY3xHrw1sG975lbPDWhDmjR9WwUBfMPh1v8=.png)](http://s3.amazonaws.com/satisfaction-production/s3_images/394008/xp-e1000-device-manager.png)

Can you say how yours is different?

Thanks for your patience while we figure out what’s happening!
Bernie


#3