usb serial converter will not download to laptop (windows 7) Hmmm?

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Info I get back is … download failed … red x in box

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HI,

Thank you for contacting us about your serial converter. I’m sorry to hear you are having troubles with it.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the serial converter into a USB port your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please send the file of debugging information to us directly at support@plugable.com, and put “for ticket 41494” in the subject line.

Thanks!
David
Plugable Support