USB SATA dock disconnects after about 30 minutes.


#1

I recently purchased a new USB 3.0/2.0 SATA Hard Drive Docking Station. When connected to my macbook air or Mac pro, i get an error after 30 minutes or so that the device has been removed (shouldn’t remove without ejecting properly…etc) and the device is not available. I have to disconnect and reconnect. I updated to latest firmware (using a PC) but it still disconnects after a while. I am using the 2.0 USB cable along with 2.0 ports.


#2

Hi pdshane,

Can you please reply with your Amazon Order Id to support@plugable.com. We’ll be able to continue troubleshooting from there.

Thank you very much!
Jerome.


#3

I just got the USB 3.0 SATA dock as well and it’s disconnecting on me too. Is there any update on this problem? Is this a heat issue?


#4

Hi Blaze,

Thanks for your post, we’ll be happy to assist. Just reply back to us at support@plugable.com with your Amazon Order Id and some information about your system like the OS you are running and whether you are connecting via USB 3.0 or USB 2.0. Also let me know the make and model of your computer.

Once we get this extra info, we’ll be able to get you fixed up.

Thanks,
Jerome.


#5