Monitor and rj-45 connection works just fine. I noticed that the usbs are being powered, but not recognized on laptop. I then switched the dock out for a new dock and all USBs worked again. The next day, I plug in the laptop and they stopped working again. I can’t get the laptop to recognize anything that is plugged into the dock via USB. I have already shut everything down and plugged them in one by one. Plugging any of the USBs directly into the laptop work, but not through the dock. Is this a driver issue? or Hardware? This is the second dock that did this in the matter of a week.
Hello Kaila,
Thank you for contacting Plugable support. We would like to take a closer look at your system to help better assist, but require some additional information. Instead of posting that information here, could you please contact us directly via email? To do this, please email us at support@plugable.com. In the subject of your direct email, please reference case number 415145, which will allow us to match things up and then provide the next steps.
Apologies for the extra steps in the process, and we thank you for giving us the chance to help!
Best regards,
Michael S.
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