Thanks for joining our forums, and we’re happy to help. Just to make sure the dock and the DisplayLink software that the dock requires are all reset, I’d recommend trying the following steps.
Please run through the following steps to remove and reinstall the DisplayLink software on your computer.
Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely. Please keep it disconnected until the last step.
Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
Download, extract and run the DisplayLink cleaner tool, found here --> https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe
Once the Cleaner has been run, reboot (even if not prompted to)
Now download and install the 9.2 M3 DisplayLink software, found here --> https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+9.2+M3.exe
Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation
If that doesn’t fix the situation, we’d like to have you run our PlugDebug tool on your computer so we can gather diagnostic information to help us understand the situation.Please plug the device into your computer, then go to this page and follow the instructions there: http://plugable.com/support/plugdebug
Please do not post the results of your PlugDebug here, and instead email them to email@example.com directly and include “ticket#300299” in the message so we can connect the threads.
I hope those steps help and I look forward to hearing back from you!