USB multi-display adapter stopped working updated driver still isn't working Win 10

1

Device manger is showing no issue computer is up to date monitor shows blue screen no input then goes black

2

Hello Anna, thanks for posting! I am sorry to hear our adapter stopped working and I will be happy to help.

Thanks for the description of the issue you are seeing. Just to clarify, can you let us know the specific model number from the bottom of the adapter you are using?

Based off of your description, we will want to reinstall the DisplayLink driver and run the DisplayLink cleaner tool to make sure that the software is in a good state. To do so, please follow these steps:

  1. Disconnect the adapter from your system. Please keep it disconnected until the last step.
  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step
  3. Download, extract and run the DisplayLink cleaner tool, found here –> https://s3.amazonaws.com/plugable/bin…
  4. Once the Cleaner has been run, reboot (even if not prompted to)
  5. Now download and install the 8.4 M0 DisplayLink software, found here –> https://s3.amazonaws.com/plugable/bin…
  6. Reconnect the adapter to your system which will trigger the final portion of the installation

Please let us know if these steps help or not and we will go from there.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

3

PLUGABLE USB 3.0 HDMI/DVI/VGA ADAPTER FOR MULTIPLE MONITORS UGA-3000 using HDMI

4

I have tried the above steps and still getting no signal. I’ve tried a different HDMI cable and different usb port, still nothing. Device manager still shows nothing is wrong and settings does show all 3 monitors even though they are only projecting onto the 2 not using the PLUGABLE USB 3.0 HDMI/DVI/VGA ADAPTER

5

Hello Anna, thanks for the reply and I am sorry to hear that those steps did not help.

From here we’ll want to dig deeper and examine logs from your system gathered by our PlugDebug diagnostic utility (https://plugable.com/support/plugdebug/). Please download the utility and run it will everything connected, even though the screen connected to our adapter is not displaying an image.

Please send the file created on your Desktop to our direct support email address at support@plugable.com with ‘Ticket Number 214018’ in the subject line. We’ll match everything up and determine next steps from there.

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

6

Hi Anna, we have received the log file at our support email address, thank you very much for sending that file!

In looking at the logs I can see all three screens, as well, but the one connected to our dock (an ASUS VE248) it appears to be set to Not Active / Disconnected. Would you be able to open Windows Display Settings, select the box that represents the ASUS monitor and then change the “Multiple monitors” drop down menu to “Extend desktop to this display” (example screenshot below)?

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1701409/ExtendLaptopDisplayfromDisconnected_inline.jpg?1518052921)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1701409/ExtendLaptopDisplayfromDisconnected.jpg?1518052921)

Thank you,

David W.
Plugable Technologies
www.plugable.com/support

7

Thank you so much, this has resolved the issue.

8

Hi Anna, thanks for the update and great to hear that these steps helped!

Thank you,

David W.
Plugable Technologies
www.plugable.com/support