USB Microphone not detected through docking station

[urraca]

Hello,

I have a USB microphone that I was able to use while connected to my docking station for around 10 days. All of a sudden, the docking station stopped detecting the microphone; I’ve tried both USB2 and 3 ports with no luck, even when unplugging the power and reconnecting it. If I plug the device directly into the computer, it works just fine. I tested with a laptop and a desktop computer, and the behavior was the same.

[SamR]

Hello,

Thank you for contacting Plugable! I’m sorry the UD-3900Z isn’t working as expected with your microphone, and I’ll be happy to assist.

Based on your description of the behaviour, our next step is to get some additional information.

Can you please send an email to our direct support email address (support@plugable.com) with “For ticket # 438897” in the subject line? In the email, please include the following information:

1. The Amazon Order ID number for your docking station purchase
2. While the docking station & microphone are connected to your PC (even if not working as expected), the output of our diagnostic utility PlugDebug: https://plugable.com/pages/plugdebug

This information will help us to determine the next steps.

** Please do not post the above information here in our public forum (it contains personally identifiable information) **

Apologies for the frustration, and thank you for giving us the chance to help!

Sam
Plugable Technologies