USB Gigabit Ethernet Network adaptor not working on XP


#1

Just bought the Plugable USB 2.0 to 10/100/1000 Gigabit Ethernet LAN Network Adapter and I can’t get it to work on my windows xp machine (32 bit). After installing the drivers, I get a windows failed to install hardware properly message. (device driver page shows the driver listed, but with the yellow not working symbol showing). I’ve tried to reinstall using the latest drivers, but same problem.
I borrowed a windows 7 machine to test it and it works fine. So its something about the drivers on the xp machine, or how I installed them, or something.

Help!


#2

Hi John,

Thanks for posting and for doing that test on Win 7! Sorry something is going wrong on XP. Let’s figure out what it might be …

First quick question - are you installing the driver from the CD or the latest from http://plugable.com/support/drivers (which then links directly to ASIX’s download page for this chip: http://www.asix.com.tw/download.php?s… )?

Would it be possible for you to start the Win7 “snipping tool” and take a screenshot of the device manager “general” and “driver” tabs for that device, and post here?

Thanks for your patience while we get this figured out!
Bernie


#3

Looks like “pilot error”.

It’s always advisable to throw away the driver disc that comes with electronics products and only use the latest driver from the manufacturer’s web site. This often avoids a tremendous amount of needless hassles getting the device working properly.

.


#4

Hi Raoul,

Thanks for posting! Let us know if there’s anything we can help with.

Happy Holidays,
Jerome.

Plugable Technologies.


#5