USB during boot and bitlocker


My usb keyboard and mouse are not recognized at boot time and I can’t type the bitlocker key.
Also, the boot screen and bitlocker do not show on the external screens.

I think this is the same question as….

The question in the link above is a year old. Is there now a way to boot with the docking station being fully working?
Or at least have the USB working?

I am using the USB-C triple display docking station.

Thank you.


Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the dock into your computer, then go to this page and follow the instructions there:

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies