usb device not recognized - HP Spectre


#1

installing Triple display USB-C with HP Spectre computer. Error = usb device connect has malfunctioned and Windows does not recognize the device.
USB ports work fine with other devices. Is this a known compatibility issue or something we can work around?


#2

Hi Michael,

Thanks for posting!

Our internal testing combined with customer reports have shown our Triple Display Dock to be incompatible with some HP systems including the Spectre. We have a compatibility chart on our product page here -> http://plugable.com/products/ud-ultcdl if you are curious.

One of the main issues with some HP USB Type-C systems is that they will only charge with HP branded chargers. Benson Leung ( a Google engineer that does a lot of posts about USB Type-C) has some additional information (and links) if you would like more information:

https://plus.google.com/+BensonLeung/…

https://plus.google.com/+BensonLeung/…

https://plus.google.com/+BensonLeung/…

All that said, we certainly don’t want you stuck with a product you cannot use and we offer a 30-day no-hassle return policy on all of our products. Please email your Amazon Order ID number to support@plugable.com and mention ‘Ticket 152925’ in the subject line and we can get the return process started.

Thank you,

Bob
Plugable Technologies
www.plugable.com/support


#3