Hello and thank you for posting!
Based on your description of the behavior, our next step is to get some additional information.
Can you please send a message to our direct support email address → email@example.com with ‘For ticket #- 385977’ in the subject line that contains the following information?:
- The Amazon Order ID number for your Plugable purchase
- While the Plugable device is connected to your PC, the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
That information will help us to determine the next steps.
** Please do not post the information requested above here in our public forum (it contains personally identifiable information) **
Apologies for the frustration, and thank you for giving us the chance to help!