Usb connected devices no connecting

Windows 11 HP Spectre
Plugable connect via thunderbolt 4
Display and wired ethernet work , no issues
Setup printer and scanner work great

Few days later, launch epson scan, no scanner found
Printer seen but never prints, spend 1.5 hrs F’n around getting it to print.
Next day, wont print.

No sure wtf

Hello and thank you for posting!

Based on your description of the behavior, our next step is to get some additional information.

Can you please send a message to our direct support email address → support@plugable.com with ‘For ticket #- 385977’ in the subject line that contains the following information?:

  1. The Amazon Order ID number for your Plugable purchase
  2. While the Plugable device is connected to your PC, the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug

That information will help us to determine the next steps.

** Please do not post the information requested above here in our public forum (it contains personally identifiable information) **

Apologies for the frustration, and thank you for giving us the chance to help!

Bob
Plugable Technologies

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.