USB-C Triple HDMI Display: HDMI #2 & #3 not working

Hi there,

I’ve been using the USB-C Triple HDMI Display Horizontal Docking Station for a couple months now with only a few issues (occasionally have to unplug and plug back in an HDMI cord to get the monitors to come on).

After completing a macOS update the monitors on HDMI ports #2 & #3 are not working. I’ve tried every combination I can think of for unplugging and plugging back in various cords.

Relevant details:

  • I’m using a MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
  • I updated to Big Sur Version 11.4 (was previously on version 11.3.1)

The HDMI ports #2 and #3 seemed to have stopped working after I did the update therefore I think the update and the issues I’m having are related.

Any helpful next steps to try would be greatly appreciated. Thanks!


Thank you for contacting us, I am sorry this is not working as expected and I am happy to help!

Based on your description I would like to start by fully resetting the docking station and computer to see if this helps to restore connectivity for the external displays on HDMI 2 and HDMI 3, please perform the following when you have a moment:

  1. Disconnect the docking station from the computer and remove the power connection from the back of the docking station, unplug all USB devices from the docking station
  2. Disconnect the docking station’s power supply from the wall and let both the docking station and power supply sit for 30-90 seconds to fully discharge
  3. Restart the computer
  4. In macOS: Apple Menu > Restart
  5. After 30-90 seconds, reconnect the power supply to the wall socket or power strip
  6. Reconnect the power supply to the docking station
  7. Verify the blue power LED is illuminated on the front of the docking station, please let me know if this does not come on when connected
  8. Reconnect the docking station to the computer
  9. Please be sure to use the original USB cable provided with the docking station
  10. Connect the cable directly from the docking station to the computer, adapters, hubs, or cable extensions may reduce the docking station’s capabilities or prevent detection
  11. Check for the external displays to be detected on the system, if they are not detected please let me know
  12. Reconnect USB devices to the docking station one at a time, test each device to make sure it is working before connecting the next device.

Please let me know if this helps, if not we can reinstall the latest DisplayLink Manager for macOS ( released today: 2021 June 2nd ).

Thank you, I look forward to your reply.

Plugable Technologies

Hi Pat,

I really appreciate your timely response. I performed the steps you listed out and all 3 monitors are now working again! Thanks so much for your help!


You’re very welcome, please let me know if there is anything else I can do to help, and have a great day!

Plugable Technologies