USB-C Triple display - Slow USB keyboard response


#1

I have a model UD-ULTCDL USB-C Triple Display Docking station with two DVi monitors, one using a displayport to DVI adapter. There is USB keyboard and headset plugged in connecting to a Surface Go 8Gb running Windows 10 Pro. All applications are functioning with the exception of the keyboard buffering mildly in most apps but extremely slow (1 to 2 sec lag) using a Java based web app.

When the app is executed on the Surface GO without the dock plugged in it works fine.

What do i need to do to remedy the situation? I am real close to deploying this setup across my entire call center.

Steve


#2

Hello Steve,

Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.

We have a troubleshooting FAQ on our website about issues like this. I’d like to try and see if it can help in your case:

Problem: My wired (or wireless) mouse and/or keyboard are experiencing lag/latency (jumpy/jerky mouse pointer movement, missing key-presses, duplicate key-presses, etc) when connected to the dock.

Solution: Dell released a patch that changes a Windows Registry entry related to the Intel Management Engine that is not Dell exclusive which has resolved these issues for several of our customers using a range of different host systems from different manufacturers. We recommend to try installing this patch if you have some of the aforementioned issues:
https://downloads.dell.com/FOLDER03471411M/13/Dell_Dock_USB_TYPE-C_PATCH_2K0JJ_A00_SETUP_ZPE.exe

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3

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