I recently bought the USB-C 4K Docking Station. I only have 1 HDMI monitor currently plugged in, along with 4 USB 3.0 devices, and audio out to speakers. My problem is that the Dock is randomly and more frequently disconnecting and reconnecting. I find that my ethernet connection is significantly slower than my Wifi connection speed, which could certainly be an upstream problem on my network. But disconnecting and reconnecting is a hassle and creates problems while on GoTo Meeting presentations, which I do regularly. This dock is plugged into a new MacBook Pro 15" via the USB-C cable. Any suggestions on how to repair this issue would be great!
If those resets do not help the next steps will be to send you a replacement dock to make sure that the HDMI port (and Ethernet port) are working properly. I will reach out directly to your email used on our forums if the SMC and NVRAM resets do not help to facilitate this process.
Sorry for my delay in responding. I unplugged my ethernet cable and it works fine. I have not had time to change the cable to see if that is the problem. Once I trouble shoot my ethernet and/or switch that it is plugged into, then I will see if I think it is an issue with my unit. I just haven’t had that time yet.