Hi Chris,
I’ve been doing some research into this, and it seems to be an odd situation that Windows can get into with Bluetooth. The WIndows Bluetooth stack is sometimes weird like this.
Could you please try uninstalling WIDCOMM Bluetooth Software from Programs and Features, then reinstall it from this link:
http://www.broadcom.com/support/bluet…
If that does not work, please run our Plugdebug program with the Bluetooth adapter installed and send the resulting file to us at Support@plugable.com. Please put “Plugdebug for ticket 99010” as the subject. Here is the link to Plugdebug:
http://plugable.com/support/plugdebug
Thanks!
David