usb audio device drivers not installed


#1

When i plug the usb adapter in it does not show any forms of working and when i go to device manager it says that the drivers for it are not installed giving me code 28 I have no idea how to fix this issue and its has been troubling me all day.


#2

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#3

Hello Curtis,

Thanks for contacting us. I do apologize for any trouble you’ve had with the USB Audio Adapter. I did send a message to your email address, but I wanted to reach out to you here as well to make sure you knew we are here to help!

I would suggest to connect the USB Audio Adapter to your computer, and run our handy diagnostic tool at this link: https://plugable.com/support/plugdebug/.

Once you have completed the diagnostic, a file folder will be placed your desktop. If you would, please contact us directly at: support@plugable.com with Ticket #232344 in the subject line with the file folder attached.

Thank you,

Kevin
Plugable Support