USB Audio Code 18. It keep telling me to reinstall Driver Device and I can't since there no Driver to install help


#1

The device keep trying to get me to reinstall the Driver but I don’t have one


#2

Hello Nathan,

Thanks for reaching out and posting on our Get Satisfaction forums. I apologize for the issue you’re having, and would be happy to assist you. To better understand the issue and determine what steps we can take, I have a few questions for you:

  1. Which Plugable Product are you using?
  2. When are you seeing the error you mentioned (USB Audio Code 18)?
  3. If you can leave everything connected and run our debug tool, we should be able to get some idea of what’s going wrong. Could you run it and email the .zip it generates to support@plugable.com?

Here’s how: http://plugable.com/support/plugdebug

Let me know if you have any questions, and I look forward to working with you on this issue!

Regards,

Patrick
Plugable Technologies
www.plugable.com/support


#3

Hi Everyone,

We attempted to reach out to Nathan regarding the issue on this GetSatisfaction thread, but we have not received a response back. If Nathan or anyone else is experiencing the same issue, please let us know by contacting us directly at support@plugable.com, and we would be happy to assist!

Thank you for your patience,

Patrick
www.plugable.com/support


#4