USB adapter help

I picked up a bluetooth USB adapter to play music from my PC to my bluetooth speakers. Windows found the hardware for the adapter and I have the speakers paired and they show up on the PC. but they are always showing as disconnected. When I tell the PC to connect it says failed. Any ideas on what to do to get his to actually connect?

Hello Joe,

If you could, would you please send us an email to I would love to help you with this issue.


Sam Morgan
Technical Support Analyst
Plugable Technologies