usb 3000 second monitor blank


#1

Have Samsung NP-700Z5A-S04US PC, windows 7-64 bit o/s
Plugable USB 3.0 docking station.
Monitor connected to Plugable via DVI-D cable, when set to mirror primary display, only mouse trails appear. When set as extended display, only mouse trails appear.
We just returned a USB2 Plugable dock to upgrade to the 3.0 USB version with same results. I’ve also downloaded latest AMD HD 6750 drivers from Samsung for internal display driver - no change.


#2

Hi Curtis,

Thanks for posting here, we’d be glad to help! It would be very helpful if you could capture and send us the DisplayLink log file, it gives us detailed information on how your system is setup and helps us narrow down the problem. Step by step instructions on how to collect this log file can be found here:
http://plugable.com/support/tools/dis…

Please send the zip file along with your Amazon orderID to support@plugable.com and we’ll take a look!

Thanks,
Ellen


#3