Thanks for that info. We haven’t seen the USB 3.0 graphics adapter used on any other system with the AMD integrated USB 3.0 chipset in this computer, so I want to first determine if we’re running into some previously undiscovered USB 3.0 incompatibility.
Can you plug the USB3-HDMI-DVI into one of the USB 2.0 ports and tell us what happens?
Also, do you have other USB devices attached into the USB 3.0 ports? If the adapter works through USB 2.0 ports, can you try it again on the USB 3.0 ports with no other devices attached there? I want to see if we’re hitting a power issue. What happens?
Thanks for your engagement in the support process.