usb 3.0 ethernet adapter wont stay loaded to my new dell laptop


#1

plugged into 3.0 usb port on laptop and it flashes off and on with tone. i can see it in my settings doing this, so i plugged into 2.0 usb and it loaded then stated it would work better if used 3.0 usb plz help


#2

Hello,

Sorry to hear about this issue. I’d be more than happy to help find out why it’s not working in the USB 3.0 port.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the adapter into your computer’s USB 3.0 port, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3