HI, My Plugable USB 3.0 ethernet port is not working.
Today, I followed the instructions to unplug the docking station from power, removed DisplayLink entries in Programs and Features, I downloaded and ran the Cleaner tool, I downloaded and installed the last drivers.
I plugged a backup device into the Ethernet port.
Under Network Connections Windows shows the device as “Unidentified Network”.
I see the green and amber lights blinking on the Plugable Ethernet port.
I’ve disabled and enabled the Ethernet Connection.
I’ve run the diagnostics.
I’ve manually set the IP address under Networking tab, Internet Protocol Version 4 (TCP/IPv4).
Any other suggestions on what I can test or check?
Thank you for posting! I am sorry things are not working fully as expected while using your Plugable UD-3900 docking station, and I would be happy to help.
Thank you as well for the excellent detail that you have already provided and for the troubleshooting that you have already performed, it is all much appreciated.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 420166’ in the subject line that contains the following information?:
The Amazon Order ID number for your UD-3900 purchase
While the UD-3900 is connected to your computer and the Ethernet cable is connected to the UD-3900 (even if not working as expected, this is important), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
This information will help us to determine the next steps.
*** Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!