USB 3.0 Docking Station Not Working with Monitors on Surface Laptop

#1

I can’t get two external monitors to work with the USB 3.0 Dock with a Surface Laptop. In the past, I’ve had these monitors working with this dock and a Surface Pro.

Troubleshooting wise, I have followed the steps regarding deleting references to “DisplayLink” in the Add/Remove programs menu. I have also ran the removal tool and then reinstalled the latest drivers. Nevertheless, the monitors are not getting a signal via the Dock.

Thanks for the help!

USB 3.0 docking station not working with surface Pro 6
#2

Hi Phillip,

Thanks for reaching out to us, I am sorry this is not working as expected.

Thank you for trying the clean installation already, based on your description of the behavior, our first step is to get some additional information from your system.

If you would, please keep the dock connected and both monitors attached (even thought they are not working) and send us the output of our diagnostic utility PlugDebug ( http://plugable.com/support/plugdebug ) as this will allow us to examine some log files from your system to help determine the next steps.

Please attach the zip file to an email to support@plugable.com and use the subject line “Ticket #214202 - attn: Pat”

Thanks,

Pat
Plugable Technologies
www.plugable.com/support

#3

Pat,

Thanks for the attention to this issue. I have sent the email.

Thanks,

Phil

#4