USB 3.0 Docking Station not showing in my devices

1

I have a ‘Plugable USB 3.0 Docking Station’ (UD-3900), and it has been working fine until today. Now, my computer does not recognize anything plugged into the docking station.

2

Hello Bill,

Thanks for reaching out, and I apologize for the issue you’re experiencing with your Plugable docking station! I recommend we start with what we call a ‘clean’ install of the DisplayLink drivers that power the adapter. Steps on this are below:

DisplayLink Clean Install Steps

  1. Disconnect the dock from the system and please remove the power cable from the dock so it turns off completely (this is important so the unit resets). Please keep it disconnected until the last step.

  2. Uninstall any and all software with ‘DisplayLink’ in the title that is present from within the Control Panel -> Programs and Features. Don’t worry if these entries are not present or if the process does not work, just move onto the next step

  3. Download, extract and run the DisplayLink cleaner tool, found at this link below:

https://s3.amazonaws.com/plugable/bin…

  1. After running the cleaner tool, ensure it displays “Cleaning Complete” when done

  2. Once the Cleaner has been run, reboot (even if not prompted to)

  3. Now download and install the 8.4 M0 DisplayLink software, found here:

https://s3.amazonaws.com/plugable/bin…

  1. Reattach the power cable to the dock first. Once the dock is powered on, reconnect it to your system which will trigger the final portion of the installation. If the device is not detected, please click the ‘Skip’ button to allow the process to complete and then reboot the system.

If the issue persists after the clean install, we’ll want to get some log files to get a deeper look into where the issue is coming from. If you can leave everything connected and run our debug tool, we should be able to get some idea of what’s going wrong. Could you run it email us with the .zip it generates? Send the files to support@plugable.com please and reference Ticket #208577 to ensure the logs make their way to me.

Here’s how: http://plugable.com/support/plugdebug

Let me know if you have any questions, and I look forward to working with you on this issue!

Regards,

Patrick
Plugable Technologies
www.plugable.com/support

3

Hi Everyone,

We attempted to reach out to Bill regarding the issue on this thread, but we have not received a response back. If Bill or anyone else is experiencing the same issue, please let us know by contacting us directly at support@plugable.com, and we would be happy to assist!

Thank you for your patience,

Patrick
www.plugable.com/support