I have emailed support 3 times but nobody responds so I ended up here. Not
sure what is going on with their customer svs?
I get the blank or blue screen on my HP Pavilion laptop( about 1.5 years old). And it
also blanks out the screen that I have it connected to via HDMI cable for a few seconds from time to time.
I have done the following:
change to another usb port on my laptop
change my HDMI cable to higher quality one
uninstalled displaylink software with the cleaner tool :
reinstalled the displaylink device driver to the latest one from their site
I running two external monitors and they are both HP VH240a 23.8-inch Full HD 1080p IPS LED Monitor with Built-in Speakers and VESA Mounting…
Note, I didn’t have any problems when I had one HP VH240a monitor and other one was an LG but the LG went bad so I ordered another HP VH240a monitor and now the problem. But the docking station is connected to the older VH240a and not the new one.
Bought the docking station in May of 2019.