USB 3.0 dock powers up, doesn't respond to laptop

USB 3.0 dock isn’t recognized by Win8, attached monitors do not respond, show “check signal cable” messages. Dock’s blue light is on. Have tried two cables several USB 3 ports on laptop. I can set multimonitor modes with Start-P, no response from monitors.

To others who may encounter this post while doing research, we’ve been working with mrobinson via our email ticketing system to resolve the issue.

If you’re experiencing a similar issue, please email support@plugable.com and we’ll be glad to assist.

Thanks!
Gary