USB 3.0 Display Adapter not working with Windows 8

1

When drivers are installed for USB 3.0 display adapter, the external monitor I am attempting to use does not work, my main display goes black, doesn’t respond and I need to force a reboot.

I need to unplug the adapter before rebooting or the screen will go black again shortly after rebooting otherwise.

If it helps, I am using a HP Touchsmart Envy 20 all in one pc.

2

Hi Jim,

Thanks for contacting us! It would be very helpful if you could capture and send us the DisplayLink log file, it gives us detailed information on how your system is setup and helps us narrow down the problem. Step by step instructions on how to collect this log file can be found here:
http://plugable.com/support/tools/dis…

You can send the zip file directly to us at support@plugable.com and we’ll take a look!

Thanks,
Ellen

3

When drivers are installed for USB 3.0 display adapter, the external monitor I am attempting to use does not work, my main display goes black, doesn’t respond and I need to force a reboot.

I need to unplug the adapter before rebooting or the screen will go black again shortly after rebooting otherwise.

If it helps, I am using a ACER ASPIRE (Windows 8)

Sergey.