USB 3.0 disconnects and then reconnects randomly.


#1

My monitor goes black, the USB 3.0 disconnects and then everything reconnects and my screen comes back after a few seconds. This happens on an irregular basis, but continues to happen about 10-20 times per hour. I have an HP Pavilion m6 laptop with 64-bit windows 7 home premium running.


#2

Hi Benjamin,

Thanks for posting here! I’m sorry to know about the disconnects you are seeing. Let’s figure out what is causing the issue and how to resolve it.

Could you connect the adapter to the system, run the DisplayLink support too (instructions here: http://plugable.com/support/tools/dis…) and send us the .zip it generates on the desktop as an attachment to support@plugable.com along with your Amazon Order ID and a link to this thread?

It will give us a better insight as to what is going on the system side. Once we analyze the .zip, we will figure out the best steps to resolve the issue quickly.

Regards,
Roze


#3

I just emailed it over.


#4