USB 3.0 adapter seemingly disconnecting every two seconds, no exaggeration


#1

I have a Dell XPS 13 laptop and since it doesn’t have an ethernet port, I got the usb 3.0 ethernet to usb adapter. But when I plug it in, the computer makes the “disconnect” noise that it usually makes when you unplug a usb from the computer; except it does it every two seconds while the usb is still plugged in. For a brief second between disconnects, the ethernet network pops up in my internet access bar, but obviously won’t maintain a signal. I’ve downloaded the proper drivers for the adapter and also tested a different usb in the port and it works, so the issue is something with the adapter.


#2

Hello Cameron,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

I’m assuming that you have our USB3-E1000? Does it exhibit this issue on a different computer, or only on your XPS?

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3

Hi, I will jump into this topic as it’s the same issue I’m experiencing.
I will add some context data: Windows 10, Asus laptop, all the usb ports are 3.0 and I tried them all.
Also, disabling energy saving for the usb hub on Windows did help for a day or two, but again, now the adapter keeps flapping on and off every some seconds.

I confirm that the issue is with the adapter USB3-E1000.

Thanks,
Gustavo


#4

Hi Gustavo,

Can you please collect a set of system logs using our log-gathering tool at the page below:
http://plugable.com/support/plugdebug/

It will save a .ZIP file to your Desktop which can then be email to us ( support@plugable.com ) for us to have a look and see what the best approach will be.

Thanks!
Gary


#5

Sure thing Gary, I will collect and send them over.

Thank you!


#6

One more thing… Do you need me to refer to this issue by the forum post in any way (some number or so)?


#7