usb 2.0 usb-vga no signal to monitor

i am not getting a signal to the monitor after installing usb 2.0 vga display adapter. device manager shows plugable usb-vga 165 adapter and drivers are current.

Hello Susan,

Thanks for the post! I’m sorry you’re having difficulty with your adapter, but I’m happy to help.

Based on your description of the behavior, our next step is to get more information from your system. To do so please send the output of our diagnostic utility PlugDebug ( to This will help us determine the next steps, and hopefully provide the solution to your issue.

If you wouldn’t mind, please reference “Ticket #178557” in the subject line.

Thank you!