USB 2.0 to VGA 195 adapter not detecting

[drleandro]

Hello,

I recently bought you USB-VGA 195 adapter and I am having some issues.

The drivers installed and the device light turns on, as well as the attached monitor. However, the monitor is “not being detected” by Display link.

I downloaded the latest driver on your website, but all the program does is ask me to reboot over and over again.

I am using it on an m11x R2 using Windows 7 Home Premium edition. This would be running the 3rd display on the device.

Is there anything I can do? I have yet to try using it on another compute

[RichardA]

Hi Leandro,

Thanks for reaching out to Plugable support! I’d be happy to help with that display adaptor.

The first steps we’ll want to take is to make sure that the software used by the display adaptor is in a good state by reinstalling the DisplayLink software and running the DisplayLink cleaner tool. To do so, please follow these steps:

1. Disconnect the display adaptor from the system (this is important so the unit resets). Please keep it disconnected until the last step.

2. Uninstall any and all software with ’ DisplayLink ’ in the title that is present from within the Control Panel → Programs and Features . Don’t worry if these entries are not present or if the process does not work, just move onto the next step.

3. Download, extract and run the DisplayLink cleaner tool. (https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe)

4. Once the Cleaner has been run, reboot (even if not prompted to).

5. Now download and install the 9.4 M0 DisplayLink software. (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+9.4+M0.exe)

6. Reattach the display adaptor to your system which will trigger the final portion of the installation.

Hopefully that will get things working for you.

Thank you for giving us a chance to help!

Richard A
Plugable Technologies
https://plugable.com/support