USB 2.0 Ethernet Adapter - Windows XP software does not install


#1

Cannot get the driver software from the CD to show as installed in the Device Manager - Network Adapter. No lights on adapter lighting up. No internet connectivity.
Thanks,
Gregg


#2

Hi Gregg,

Thanks for contacting us - sorry for the frustration, we’ll be able to help!

Can you say which of our adapters you have:

10/100 adapter http://plugable.com/products/usb2-e100/
Gigabit adapter http://plugable.com/products/usb2-e1000/

And is the ASIX driver showing in Windows’ Add/Remove Programs control panel (that is, does it seem like the driver successfully installed)?

And if you open up Windows Device Manager, does the network adapter show anywhere at all (even as an unrecognized device)?

Here’s what the device should look like when it’s plugged in, but no driver installed

!](https://d37wxxhohlp07s.cloudfront.net/s3_images/767965/win7-device-manager-usb2-e1000-no-driver_inline.PNG?1343059750)](https://d37wxxhohlp07s.cloudfront.net/s3_images/767965/win7-device-manager-usb2-e1000-no-driver.PNG?1343059750)

And then with the driver installed

!](https://d37wxxhohlp07s.cloudfront.net/s3_images/767967/win7-device-manager-usb2-e1000-good_inline.PNG?1343059776)](https://d37wxxhohlp07s.cloudfront.net/s3_images/767967/win7-device-manager-usb2-e1000-good.PNG?1343059776)

(these screenshots are for the gigabit adapter).

Just let us know where things are going wrong - we’ll be able to help. Thanks!
Bernie


#3

Cannot get the driver software from the CD to show as installed in the Device Manager - Network Adapter. No lights on adapter lighting up. No internet connectivity.
Thanks,
Gregg

This reply was created from a merged topic originally titled
USB 2.0 Ethernet Adapter - Windows XP software does not install.


#4

It is a 10/100. Tried downloading latest software still computer does not detect device and driver does not show up


#5

Hi Gregg - Thanks for the reply. It sounds like something fundamental is going wrong. We’ll figure it out. Just email your Amazon order # to support@plugable.com and we’ll get you up and running. Thanks for your patience!


#6