Thanks so much for the quick reply!
Your system has plenty of CPU horsepower, so that’s 100% good – but unfortunately it does appear to have hybrid/switching Intel/nVidia graphics, which is historically a source of problems. So let’s see if we can get this solved.
The specs I’m looking at for your laptop are http://reviews.cnet.com/laptops/sony-… Let me know if that’s not the right model.
Hybrid/switching graphics are a complex system for switching GPUs behind Windows’ back, so you can run either a high-power/high-performance GPU, or a lower-power/lower-performance GPU. But in combination with USB graphics (which adds displays to Windows behind its back), it has historically been a big compatibility problem. DisplayLink has made a lot of progress in recent driver versions, though, so If you haven’t already, please upgrade to the latest DisplayLink drivers version 5.5 M1 dated Dec 3, 2010, available here: http://displaylink.com/support/downlo…
Do those drivers make a difference?
If not, next step will be to look for a way to disable the switching (stick with either Intel or nVidia GPU), and confirm if that makes a difference.
If we can’t find a way to solve this conflict, we’ll help get you that full refund (Amazon processes all refunds in first 30 days, no hassle). Unfortunately that’ll likely mean any USB graphics solution won’t work for this laptop, because they’ll all run into the same issues.
Thanks again for your patience while we see if we have a solution here,