USB 2.0 2-PORT Not Working

[leenasmithh]

Hey all,

I have been using the PLUGABLE USB 2.0 2-PORT with my PC and laptop or adaptor, and it was working fine until recently. Now, it doesn’t seem to be recognized by either device. and I’m trying this video from youtube https://www.youtube.com/watch-learn-mlops?v=GbSN0e2taTg but its not resolve my issue. Does anyone else have any ideas on how to resolve this problem or have any experience with it?

I would be very grateful for any guidance.

Thanks

Leena Smith

[adi]

Hi Leena,

Thank you for reaching out. I am sorry that your USB2-2PORT is not working as expected, and I would be happy to help.

Can you please email our direct support email address (support@plugable.com) with “For ticket # 433697” in the subject line? In the email, please include the following information:

• Please provide the Amazon Order ID number for your Plugable product purchase.
  For your reference, an Amazon Order ID number has seventeen digits (separated by two dashes), and typically that information can be found here → https://amazon.com/orders

• Can you please keep the Plugable product connected to your computer (even if it is not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug

This will allow us to examine some log files from your computer and help determine the next steps.

Please do not post the above information here in our public forum (it contains personally identifiable information)

Again, apologies for the frustration, and thank you for giving us the chance to help!

Adi
Plugable Technologies