USB 2.0 10-Port Hub will not install

1

Powered up Windows XP, SP3. Plugged in hub, Device manager finds new HW and then gives this message - “One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.” The hub is connected to USB Root Hub (2 Ports). One s one of the ports shows “Logitech USB wheel mouse,” the other, where the 10-port is connected, shows “Unknown Device.”

Help. Is this a hardware problem? Am a missing the driver for the hub?

2

I have also connected things (a mouse and hard drive) to the Hub while it is plugged in and nothing is recognized. Although they work when connected to other ports.

3

Hi lmc769,

Thanks for posting here! The Plugable 10 Port Hub like any standard USB 2.0 Hub does not need any third party drivers as the hub drivers are integrated in the operating system.

At a high level, this hub is matched to the proper drivers in \windows\inf\usb.inf and the main driver loaded to control the hub is \windows\system32\drivers\usbhub.sys.Both of these are Microsoft-provided system files.

The Plugable 10 Port Hub can be listed as ‘Unknown Device’ on Device Manager due to any one of the following:

  1. The connection to the system is not tight enough or the USB cable is faulty.

  2. The port on which it is plugged in, is faulty

  3. The right driver is not matched to the unit because of corruption on the system files.

  4. The unit itself is faulty.

Some quick questions to narrow things down-:

  1. Unplug the Plugable 10 Port Hub and plug it into another inbuilt USB 2.0 port on the system making sure that the connection is tight enough. Does ‘Device Manager’ continue to list it as ‘Unknown Device’?

  2. If you have a spare USB A to mini-B cable, use it to connect the Plugable 10 Port Hub to the system. Does ‘Device Manager’ continue to list it as ‘Unknown Device’?

  3. If you have access to another system, please connect the Plugable 10 Port Hub to it. Is the unit recognized by the OS or do you continue to see the issue on this system too?

If you continue to see the issue on two systems and with different USB cables, just email us a screenshot of the ‘Device Manager’ at support@plugable.com along with your Amazon Order ID and a link to this thread and we will take care of the issue.

Regards,
Roze

4

Confirmed that it was a bad cable. Working fine with a cable from another device. Can I get another cable? What do i need to get it. Amazon order ID was 104-4140438-3656222

5

lmc769,

Please shoot us an email at support@plugable.com with your Amazon Order ID, a link to this thread and the best address to send the replacement cable. As soon as we receive your email, we will ship out the replacement cable.

Thanks for your patience while we get the replacement cable to you!

Regards,
Roze

6

Thanks