usb 2.0 10-0ort hub gives code 43 error in Windows 64 bit

The plugable usb 2.0 hub is showing up as an unknown device with code 43 on my windows 7 64 bit desktop. Not exactly plu and play!

Hi Cynthia,

Thanks for posting your question here! I am sorry to know that you are having trouble with the Plugable 10 Port Hub. We will get you up and running.

Common causes of ‘Windows has stopped this device because it has reported problems (Code 43)’ error are

  1. Device Driver (missing/corrupt) issue
  2. The device is not plugged in correctly or all the way.
  3. The device or connecting cable is faulty.

On Windows 7 no driver is required (hub drivers are integrated into the operating system). That is the reason no CD with software or drivers is included in the package . At a high level, all generic hubs (like this one) are matched to the proper drivers in \windows\inf\usb.inf and the main driver loaded to control the hub is \windows\system32\drivers\usbhub.sys . Both of these are Microsoft-provided system files.

Some quick questions to narrow things down -:

  1. Does Windows show the Code 43 error in a popup when you plug it in or do you see it somewhere else?

  2. Unplug all devices and the power adapter from the Hub. Plug in the Hub without the devices and the power adapter into an inbuilt USB port on the system. Does the blue LED bar on the Hub light up?

  3. Unplug the Hub from the system. Plug in just the Power Adapter to the Hub. Does the blue LED bar on the Hub light up?

  4. Plug in the Hub with the power adapter into a USB port on the system.Plug in only a USB mouse to one of the ports on the Hub. Does Windows recognize the mouse when plugged in through that port? If yes, could you try each port with just this mouse and let us know on how many ports the mouse was detected by Windows 7?

Once you post back with this information, we will figure out the next steps.

Thanks for helping us figure out this issue!