Unrecognized screen resolution

USB Docking Stations UD-CAM
1

If I use the screen through the docking station the screen resolution is set to 640X480 without the possibility of modification, I think the device is not recognized.
If I connect the same screen to the PC’s HDMI, the screen works perfectly.
The problem happens to me with two different screens on the same PC.
Do you have suggestions?

2

Hi Stefano,

Thanks for reaching out to Plugable support! I’d be happy to help with that.

At this point, it would be most helpful if you could give us some details about the exact make and model of the computer you are connecting, as well as the exact make and model of the display you are trying to connect through the docking station.

Hopefully knowing this information will help us to identify what the issue is.

Thank you for giving us a chance to help.

Richard A
Plugable Technologies
https://plugable.com/support

3

PC is an HP ProBook 455 G8 Notebook PC
Monitor is a Samsung TF35, same problem with a Samsung S24D330

With a lenovo PC monitor works fine

4

Hi Stefano,

Thanks for the update.

Thank you for posting! I am sorry your docking station is not working as expected and I would be happy to help.

Thank you as well for the detail you provided and the testing you have performed that is much appreciated. Based on your description of the behavior, our next step is to get some additional information.

Please keep the dock connected to your system (even though not working) and send the output of our diagnostic utility PlugDebug → http://plugable.com/support/plugdebug to us directly via support@plugable.com with ‘For Ticket 414877’ in the subject line. This will allow us match things up and examine some log files from your system to help determine the next steps.

Please also include your Amazon Order ID number for the docking station purchase in your direct email. Please do not post the Order ID or the PlugDebug file in our public forum.

Thank you for giving us the chance to help!

Richard A
Plugable Technologies
https://plugable.com/support

5

I have sent all.
Do you answer here or via mail?
Thanks

6

Hi Stefano,

I will be reviewing the private information from the log files and emailing you personally, then updating this with our final findings.

Richard A
Plugable Technologies
https://plugable.com/support

7

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.