I’m used to rather lackadasical customer service from most technology companies. I often have the sense that I’m being sent form letters or messages and that my own messages fall on tin ears. Not so with plugable.
From my first inquiry through the last, I felt that the person on the other end listened and cared about what was happening with my USB hub. It took an exchange of several messages to come up with the resolution. The responses from plugable were always prompt, even on a Sunday when I really did not expect to hear an answer until Monday.
Thank you, plugable.