KOORUI Computer Monitor (27inch/165Hz/FHD/IPS) using DisplayPort Cable
Sceptre E275W-19203R 27 inch1080P LED Monitor using HDMI
Dell Model E2414Ht with a DVI connected to a DisplayPort adaptor
On the KOORUI and Sceptre monitors, I am unable to resize windows. It seems like the cursor for the mouse is off. I can’t resize columns in Excel. It’s hard to find the edge of pictures. If I move the window over to the Dell monitor or my laptop, then I can make the adjustments. It’s getting very frustrating to work on the other two monitors. Problem seems to have started recently. No changes have been made to cables or configuration.
I’m surprised that my old monitor with an adapter is the one that’s working and the newer monitors with native cables are the problem.
Thanks for contacting us! I am sorry this is not working as expected.
Based on your description of the behavior this is most likely a software issue caused by out of date drivers or software. Our first step is to get some additional information from your system using our log-gathering tool: PlugDebug, when you have a moment:
Keep the docking station connected to the computer with the displays and devices connected to the docking station
Download and run our PlugDebug utility ( http://plugable.com/support/plugdebug )
2a) For Windows: Download the PlugDebug Utility, then Right-click on the PlugDebug application and run as administrator
2b) For macOS: Click on the red button “Generate PlugDebug Report (Deprecated Pending Update)” to expand the section, select the PlugDebug utility from the Downloads pop-up on the Dock, or double-click if saved to the Desktop
2c) Follow the on screen instructions to launch the application
Click the “Start” button to begin gathering logs from the system
When completed the application will pop-up a message with the name of the zip file containing the logs on the user desktop directory
Please attach this zip file to your reply email to ‘support@plugable.com’ with the subject line ‘Ticket #425443 - Attention Pat’
This will allow us to examine some log files from your system to help determine the next steps.
We’re closing this thread due to inactivity, but if you have any further questions please feel free to contact support@plugable.com and we’ll be happy to help.