Unable to recognize Plugable


#1

I purchased 2 Units and one keeps dropping its connection to the PC, I believe it has a bad connection cable to the PC… If I jiggle it in a certain position it will connect…


#2

Hi Louis,

Thanks for contacting us! I’m sorry to know that you are having trouble with one of our products. Just shoot us an email at support@plugable.com with your Amazon Order ID and a link to this thread and we will help resolve this issue.

Regards,
Roze


#3

For the benefit of anyone who is interested:

The root cause of the issue was a bad USB port on the upstream PC. Moving the device to a different USB port on the system resolved the issue.


#4