Thanks for posting. While we’ve certainly had a flood of Win10 related tickets and questions since release, this is the first report we’ve had of this type of behavior.
Is there any other info given when you see the error?
If you haven’t already done so, I’d suggest running the DL cleaner tool and rebooting just in case there are any bits left over that the uninstall didn’t take care of:
If the cleaner doesn’t help, I think we’re going to need to escalate this to DisplayLink’s engineering team for further investigation. We’ll want to capture logs using their tool from the link below. I’d suggest the following steps:
-Enable “Advanced Installer Logging” using the tool:
-Attempt to install the 7.9 drivers for Windows 10
-If the failure/error occurs again, re-run the support tool and choose “Gather Support Information” which will collect the logs into a .ZIP file on your Desktop.
Once that’s done, please email the .ZIP file to email@example.com (Subject: Ticket 113098). We’ll have a look at the logs and make suggestions if we see anything of note. Otherwise, we’ll send the files to DisplayLink for further examination.