Unable to install Display Link: Windows 10 on Surface Pro 2


#1

I have a surface pro 2 running windows 10. I’ve got a plugable 3900, which has worked great until this point.

I’ve

  1. unplugged device
  2. uninstalled both display link drivers
  3. upgraded W8–>W10
  4. ran all windows updates
  5. downloaded latest display link drivers

When I try to install I get this:
THIS APP CAN’T RUN ON YOUR PC

Any suggestions?


#2

Hi Scott,

Thanks for posting. While we’ve certainly had a flood of Win10 related tickets and questions since release, this is the first report we’ve had of this type of behavior.

Is there any other info given when you see the error?

If you haven’t already done so, I’d suggest running the DL cleaner tool and rebooting just in case there are any bits left over that the uninstall didn’t take care of:
http://displaylink.com/support/sla.ph…

If the cleaner doesn’t help, I think we’re going to need to escalate this to DisplayLink’s engineering team for further investigation. We’ll want to capture logs using their tool from the link below. I’d suggest the following steps:
-Enable “Advanced Installer Logging” using the tool:
http://displaylink.com/support/sla.ph…

-Attempt to install the 7.9 drivers for Windows 10

-If the failure/error occurs again, re-run the support tool and choose “Gather Support Information” which will collect the logs into a .ZIP file on your Desktop.

Once that’s done, please email the .ZIP file to support@plugable.com (Subject: Ticket 113098). We’ll have a look at the logs and make suggestions if we see anything of note. Otherwise, we’ll send the files to DisplayLink for further examination.

Thanks!
Gary


#3

Thanks Gary, all sorted. The cleaner did the job.

Cheers,
Scott


#4

Excellent Scott, glad to hear it - appreciate the update!

Cheers,
Gary


#5