unable to go online with plugable usb 3.0 gigabit adapter on acer Aspire R7 with windows 8.1


#1

Installed drivers from plugable running Windows 8.1 on a acer R7 laptop with no Ethernet port.Plug in the Ethernet cable to the router get unknown network. I have two other computers plugged into this router with no problem.


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the adapter into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3