unable to edit word or excel documents on the display screen


#1

Unable to edit an email message, Word, or Excel document if it is dragged to the monitor with the UGA adapter. Able to view, but not edit. If I set the screen resolution to a lower level, and then reset it back, I can edit documents and messages. I h ave to reset the resolution everytime I either log off or lock the desktop workstation.


#2

Hello Steve,

Thanks for the post! I’m sorry your adapter isn’t working as expected, but I’m happy to help.

Based on your description of the behavior, our next step is to get more information from your system. To do so please send the output of our diagnostic utility PlugDebug (http://plugable.com/support/plugdebug) to support@plugable.com (please reference Ticket #173674 in the subject line). This will help us determine the next steps.

Thank you!

Raul


#3